2025-10-30

Clean Forward Camera View (Precision Cleaning of Inboard Glass) (Restore) (RoW)

Correction code 10200348 0.42 NOTE: Unless otherwise explicitly stated in the procedure, the above correction code and FRT reflect all of the work required to perform this procedure, including the linked procedures. Do not stack correction codes unless explicitly told to do so. NOTE: See Flat Rate Times to learn more about FRTs and how they are created. To provide feedback on FRT values, email ServiceManualFeedback@tesla.com. NOTE: See Personal Protection to make sure wearing proper PPE when performing the below procedure. NOTE: See Ergonomic Precautions for safe and healthy working practices.

  • 2025-10-30: Updated trim removal steps for clarity.
  • 2025-10-22: Added caution to only use non-marring trim tools and hand tools when removing interior trim.
  • 2025-10-02: Updated Windshield Clean Complete and Reset DAS steps.
  • 2025-09-12: Updated title and added note that this procedure is for non-North America vehicles only. Note includes link to North America procedure.
  • 2025-08-01: Noted that this procedure cannot be performed under an open sky. If done in mobile service, the vehicle must be under shade or a roof.
  • 2025-03-20: Added step to check for THS alerts and connector.
  • 2024-10-24: Added a video demonstrating precision cleaning of windshield.
  • 2024-09-04: Added step to clean wiper blades.
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Note
The steps for this procedure are for non-North America vehicles only. For North America vehicles, see Clean Forward Camera View (Precision Cleaning of Inboard Glass) (NA).
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CAUTION
IF PERFORMING IN MOBILE SERVICE: the vehicle must be parked in a roofed or shaded area. Do not perform this procedure directly under an open sky.
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Note
The following video demonstrates precision cleaning of the windshield for all vehicles:

Procedure

  1. Gently lift the wiper arms away from the windshield to access the wiper blades, and then clean the wiper blades (x2) with isopropyl (rubbing) alcohol, especially the edge of the wiper blades.
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    If wiper blades show degradation and need to be replaced, recommend customers to replace the wiper blades to prevent reduced camera visibility performance.
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    Do not lift a wiper arm beyond its intended position.
    Informational PurposesAn informational icon, calling your attention
    Note
    Remind customers to periodically clean the edge of the wiper blades as instructed in the Owner's Manual.
  2. Clean the exterior surface of front windshield.
    Informational PurposesAn informational icon, calling your attention
    Note
    Use 2 microfiber cloths and Zep windshield cleaner.
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    Note
    When cleaning, wipe in a circular motion.
    1. Apply zep windshield cleaner onto one microfiber towel.
    2. Clean outside surface.
    3. While the surface is still wet, wipe the windshield with the 2nd microfiber towel thoroughly until it is dry.
    4. Verify windshield has no stains or residue.
    5. Allow 1 minute dry time
  3. Inspect the exterior surface of the triple camera area.
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    Note
    Perform the inspection indoors.
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    Note
    Use an LED flashlight to illuminate the windshield around the front camera area. Inspect and verify that the entire area is free of any hazing, fogginess, stains and residue. If NOT confident about the presence of haze, smudges or residue, then proceed to removing components to inspect inside surface.
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    Note
    If necessary, have an assistant hold the flashlight in position for the inspection.
  4. Open the LH front door and lower the LH front window.
  5. Remove the rear view mirror. See Rearview Mirror (Remove and Install).
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    Be careful not to damage interior trim or the interior of the windshield when removing/installing components. Use only non-marring trim tools and hand tools. Do not use power tools.
  6. Carefully release the clips (x4) that attach the rear view mirror beauty cover to the vehicle, disconnect the electrical connectors (x3), and then release the harness clip to remove the cover from the vehicle.
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    Be careful when releasing the clips. Make sure the edges of the cover do not contact the temperature and humidity sensor (THS). If possible, do not use tools when releasing the clip closest to the THS.
    Informational PurposesAn informational icon, calling your attention
    Note
    Release the connector lock before disconnecting the electrical connector.
    Figure 1. Temperature and humidity sensor location
    Figure 2. Temperature and humidity sensor
  7. Release the securing tabs (x2) that attach the rear view mirror glare shield to the windshield bracket, and then allow the assembly to hang from the harness.
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    Be careful not to damage interior trim or the interior of the windshield when removing/installing components. Use only non-marring trim tools and hand tools. Do not use power tools.
  8. Preview all forward facing cameras and assess visual clarity.
    1. On the vehicle touchscreen, navigate to UI > Service > Driver Assist > Cameras > Camera preview > Main/Wide/Narrow to preview all forward facing cameras.
    2. Make sure no residue and/or dirt is visible across all camera lenses.
      • If the images are clear and free of any dirt, then skip step 11 to reinstall components.
      • If the image is blurry and visuals are impeded, then proceed to cleaning windshield and camera lenses.
  9. Clean the windshield interior surface.
    Informational PurposesAn informational icon, calling your attention
    Note
    Use new microfiber towels and Zep windshield cleaner.
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    Note
    Make sure to clean the corners and edges. Clean the notch if applicable. Make sure the towel goes over camera FOV via camera preview.
    1. Apply Zep windshield cleaner onto one microfiber towel.
    2. Use the wet microfiber towel to wipe the area thoroughly.
    3. Use the dry microfiber towel to wipe off area thoroughly.
    4. Inspect that the windshield area is clean and no lint residuals remain. Verify the interior and exterior of the windshield is not hazy, foggy, stained or has any residue like lint from microfiber towels.
  10. Clean the forward facing camera lenses.
    Informational PurposesAn informational icon, calling your attention
    Note
    Use new microfiber towels and Zep windshield cleaner.
    1. Apply Zep windshield cleaner onto one microfiber towel.
    2. Use the wet microfiber towel to wipe the lenses thoroughly.
    3. Use the dry microfiber towel to wipe off the lenses thoroughly.
    4. Make sure the lenses have no stains or lint residue from the microfiber towels.
  11. Install the rear view mirror glare shield assembly. See Glare Shield - Rearview Mirror (Remove and Install).
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    Be careful not to damage interior trim or the interior of the windshield when removing/installing components. Use only non-marring trim tools and hand tools. Do not use power tools.
  12. Install the rear view mirror beauty cover. See Beauty Cover - Rearview Mirror (Remove and Install).
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    Be careful not to damage interior trim or the interior of the windshield when removing/installing components. Use only non-marring trim tools and hand tools. Do not use power tools.
  13. Install rear view mirror. See Rearview Mirror (Remove and Install).
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    Be careful not to damage interior trim or the interior of the windshield when removing/installing components. Use only non-marring trim tools and hand tools. Do not use power tools.
  14. Connect a laptop with Toolbox 3 to the vehicle. See Toolbox 3 (Connect and Disconnect).
  15. Unlock the vehicle Gateway. See Gateway (Unlock).
  16. On the vehicle touchscreen, perform the following steps:
    1. Tap Service Mode Plus > Driver Assist > Cameras > Main Pitch > Windshield clean complete, click Run, and allow the routine to complete.
    2. Tap Reset DAS to reset the driver assistance system. Close the routine once it is successfully completed.
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      Note
      The Reset DAS button can either be located in the pop-up window or at the bottom of the screen.
  17. On the vehicle touchscreen, check for the presence of the alerts below. If any of the alerts are present, make sure the THS electrical connector is properly connected. If the THS connector is properly connected and the alerts are still present, check for possible damage to the THS and replace it, if necessary. See Sensor - Temperature and Relative Humidity - Windshield (Remove and Install).
    • • VCRIGHT_a271_THSSensorFault
    • • VCRIGHT_a257_THSMIA
    • • GTW_a043_THSversionMismatch
  18. Exit Service Mode. See Service Mode.
  19. Raise the LH front window and close the LH front door.