2026-06-22

SIM Card - Car Computer (Remove and Replace)

Correction code 2110010012 FRT 0.18 NOTE: Unless otherwise explicitly stated in the procedure, the correction code and FRT listed above reflect all of the work required to perform this procedure, including the linked procedures. Do not stack correction codes unless explicitly told to do so. NOTE: See Flat Rate Times to learn more about FRTs and how they are created. NOTE: See Personal Protection to make sure you are wearing proper PPE when performing the procedure below. NOTE: See Ergonomic Precautions for safe and healthy working practices.

  • 2026-06-22: Updated steps from removing/installing the side rail trim and coat hook to partially releasing/securing the rear headliner.
Table 1. Torque Specifications: SIM Card - Car Computer (Remove and Replace)
Description Torque Value Recommended Tools Reuse/Replace Notes
Screws that attach the LH and RH rear coat hooks to the body
2.5 Nm (1.8 lbs-ft)
  • Cordless Ratchet/Impact Driver
  • 2 in extension
  • Torx T25 socket
  • Ratchet/torque wrench
 Reuse

Remove

  1. Open all doors and lower all windows.
  2. Move the front seats forward.
  3. Remove the rear underhood apron. See Underhood Apron - Rear (Remove and Replace).
  4. Disconnect LV power. See LV Power (Disconnect and Connect).
  5. Partially release the rear headliner from the body and use an inflatable air wedge in between.
  6. Partially release the rear headliner from the body, then use an inflatable air wedge to separate the rear headliner for sufficient clearance.
    Informational PurposesAn informational icon, calling your attention
    Note
    Inflate the wedge manually to create additional space for SIM card replacement. During inflation, take care not to damage any components.
  7. Slide the retaining tab of the telematics control unit (TCU) SIM card to the left, and then remove the SIM card.
  8. Destroy the SIM card by cutting the card in half through the center, and then cut each piece into half, resulting in 4 pieces.
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    It is mandatory to destroy the SIM card to protect user data.

Replace

  1. Install the new SIM card into the telematics control unit (TCU) slot with the gold pads facing downward.
    Warning IconA warning icon, calling your attention to a possibly risky situation
    Warning
    Make sure that the SIM card goes into the slot, before releasing your grip of the SIM card.
    Informational PurposesAn informational icon, calling your attention
    Note
    Once the SIM card is fully pressed into the slot, the retaining tab will automatically return to its original position.
  2. Deflate and remove the inflatable air wedge, then secure the rear headliner to the body.
    Informational PurposesAn informational icon, calling your attention
    Note
    Ensure the rear headliner is installed in place.
  3. Install the rear underhood apron. See Underhood Apron - Rear (Remove and Replace).
  4. Connect LV power. See LV Power (Disconnect and Connect).
  5. Enter the Service Mode. See Service Mode.
  6. On the touchscreen, touch Infotainment > Connectivity and confirm the connection in cellular panel is normal, and then disable WiFi and confirm web browser pages are normally loaded.
  7. Confirm infotainment connectivity and web browser function normally.
  8. Move the front seats back to their original positions
  9. Raise all windows and close all doors.