18/12/2024 04:52:05
Car Computer (Remove and Replace)
Correction code 21153302 FRT 1.38 NOTE: Unless otherwise explicitly stated in the procedure, the above correction code and FRT reflect all of the work required to perform this procedure, including the linked procedures. Do not stack correction codes unless explicitly told to do so. NOTE: See Flat Rate Times to learn more about FRTs and how they are created. To provide feedback on FRT values, email LaborTimeFeedback@tesla.com. NOTE: See Personal Protection to make sure wearing proper PPE when performing the below procedure.
- 2024-10-21:Added note on using self tapping bolts when installing the new car computer to the bulkhead.
- 2024-10-16: Removed individual instructions for car computer scrapping and added cross reference to Car Computer (Dispose) topic.
- 2024-10-09: Added instructions for scrapping.
- 2024-09-06: Added owner authorization request and LV maintainer steps.
- Connect a laptop with Toolbox 3 to the vehicle. See Toolbox 3 (Connect and Disconnect).
-
For Third Party repairs only: Perform
the Toolbox Owner Authorization Request.
NoteIf the repair was booked through Tesla Service, the customer has already given authorization. Go to the next step.
- Log in to https://toolbox.tesla.com/help/owner_authorization.
- On the left panel, click Owner Authorization Request, and then click Request Owner Authorization in the main panel.
- Complete and submit the form.
- Ask the vehicle owner to approve the authorization request that was sent to their email.
- Click on Next Step. and on the "Getting Started" page, click on
-
On the "Backup & Factory Reset" page, click Next Step and
follow the prompts to perform a profile backup and factory reset on the car
computer.
NoteThe car computer will reboot several times during this step.
-
Once the "Replace" page appears, the car
computer can be replaced. Use the instructions in Car Computer (LHD) (Remove and Install) to perform the
following:
- Reestablish the Toolbox laptop connection, and in the "Replace" page, click Next Step to go to the "Associate" page.
- Follow the prompts to transfer configs and associate the replacement car computer. The car computer will reboot several times.
-
When association is complete and the VIN is confirmed online, click Next
Step to go to the "Update" page.
NoteIf necessary, Reconnect the Toolbox connection.
-
Click Start Part Replacement OTA to deploy a software update to
the vehicle.
NoteIf necessary, Reconnect the Toolbox connection.
- Use the vehicle touchscreen to install the software package. See Software Reinstall - Touchscreen.
- In Toolbox, click Next Page to go to the "Restore" page, and then follow the prompts to restore the vehicle profile.
- Disconnect the laptop from the vehicle.
- Install the remaining components that were removed for access. See Car Computer (LHD) (Remove and Install).
- Make sure to properly dispose of the old car computer. Follow the instructions in Car Computer (Dispose) and add correction code 21151007 as a separate activity to the Service Visit.