14/06/2023 03:08:06

SIM Card - With SIM Extender (Remove and Replace)

Correction Code 21062402

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Note
Vehicles in North America are not equipped with a SIM extender; this procedure only applies to vehicles outside of North America.

Removal

  1. Open the LH front door.
  2. Pull down the front of the storage compartment beneath the touchscreen.
  3. Release the SIM extender from the bottom of the MCU.
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    CAUTION
    Do not attempt to completely remove the SIM extender from the vehicle.
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    Note
    The SIM extender is attached to the bottom of the MCU with Dual Lock.
  4. Use a pen or a small pick to push the button on the SIM extender. This releases the tray that holds the SIM card from the extender. Remove the tray from the SIM extender.
  5. Remove the SIM card from the tray.
  6. Destroy the SIM card by cutting the card in half through the center of the gold pad, and then cut each piece into half, resulting in 4 pieces.
    Warning IconA warning icon, calling your attention to a possibly risky situation
    CAUTION
    It is mandatory to destroy the SIM card to protect user data.

Installation

Installation procedure is the reverse of removal, except for the following:
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CAUTION
Make sure that the new SIM card is seated properly. The side of the card with digits must face up inside the tray.
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Note
If installing a non-Tesla SIM card, refer to Toolbox article 10088 for additional requirements. Additionally, customer must complete form SC-15-21-001.
  1. Reboot the MCU.
  2. Make sure that the vehicle has cellular connectivity. If it does not, escalate a Toolbox session.
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    Note
    For China only, after installation, make sure to authenticate the new SIM card. Refer to article 5655500 for more details.