14/04/2022 14:00:32

Firmware Update

Correction Code 00020003

Procedure

Informational PurposesAn informational icon, calling your attention
Note
To prevent potential issues with the firmware update, connecting a maintainer to the 12V Battery is recommended.
  1. Verify that network connectivity is available to the vehicle by the words "3G", "4G", "LTE", or the WiFi icon appearing in the upper right corner of the touchscreen.
  2. Verify that there is an orange down arrow in the upper right corner of the vehicle touchscreen.
    • If the down arrow is displayed, skip to step 5.
    • If no down arrow is displayed, the vehicle firmware might be at the latest level for the vehicle, or no request for the latest vehicle firmware has been made. Continue to the next step.
  3. Touch Controls (vehicle icon), touch Software, under Software Update Preference, touch STANDARD, and then touch ADVANCED.
  4. Close the window, touch Controls and then touch Software again to request the latest vehicle firmware.
    Informational PurposesAn informational icon, calling your attention
    Note
    If the text "Your car software is up to date as of …." appears above Software Update Preference, the vehicle is already configured with the latest firmware. However, if a replaced component only requires a firmware update, use "Software Reinstall - Touchscreen" instead. See Firmware Reinstall - Touchscreen.
    Informational PurposesAn informational icon, calling your attention
    Note
    If the orange down arrow does not appear in the upper right corner of the touchscreen within 10 seconds, the vehicle' network connectivity might be unreliable.
  5. Touch the orange down arrow to start the vehicle firmware download.
    Informational PurposesAn informational icon, calling your attention
    Note
    When the download starts, the arrow turns green. After the download completes, the green arrow is replaced by the yellow clock icon. If the clock icon does not appear within 45 minutes, the vehicle's network connectivity might be unreliable.
  6. Touch the yellow clock icon, and then touch INSTALL NOW.
  7. Verify that the firmware update was successful.
    • If the update failed, repeat from step 6.
    • If the update succeeded, and the update was performed as one step of another service procedure, return to that procedure.
    • If the update succeeded, and the update was performed as a stand-alone procedure, it is now complete.