25/03/2024 17:22:41

Service Mode

Correction Code 00050100

  • 2023-08-02: Added video and deleted information for older firmware version.

Refer to these sections to enable and disable Service Mode.

Informational PurposesAn informational icon, calling your attention
Note
If vehicle touchscreen operation is not feasible, or if providing Mobile Service, enable Service Mode via Toolbox 3.
Informational PurposesAn informational icon, calling your attention
Note
For advanced diagnostics, see Service Mode Plus.
Informational PurposesAn informational icon, calling your attention
Note
For an instructional video regarding Service Mode, see https://service.tesla.com/docs/Public/Diagnostic/.

Enable Service Mode Via Vehicle Touchscreen

  1. On the vehicle touchscreen, touch CONTROLS (vehicle icon) > SOFTWARE.
    Informational PurposesAn informational icon, calling your attention
    Note
    An image of the vehicle and badge is displayed.
  2. Touch and hold the large word "MODEL" for 2 seconds, and then release.
  3. Use the on screen keyboard to type "service" into the access code field, and then touch OK.
    Informational PurposesAn informational icon, calling your attention
    Note
    The touchscreen is overlaid with the words "SERVICE MODE" in red. Newer firmware versions have a red border around the edges of the touchscreen UI.
  4. Return to the procedure that required Service Mode to be enabled.

Enable Service Mode Via Toolbox 3

  1. Connect a laptop with Toolbox 3 to the vehicle. See Toolbox 3 (Connect and Disconnect).
  2. Unlock the vehicle gateway. See Gateway Unlock.
  3. In Toolbox 3, click the Actions tab, type "Service" into the search field, click PROC_ICE_X_ENTER-SERVICE-MODESearch for routine in ToolboxInfotainment, click Run, and then allow the routine to complete.
  4. Return to the procedure that required Service Mode to be enabled.

Disable Service Mode

  1. Disable Service Mode using either a laptop with Toolbox 3 or the vehicle touchscreen.
    • Touchscreen
      1. On the vehicle touchscreen, touch CONTROLS (vehicle icon) > SERVICE MODE > EXIT SERVICE MODE at the top of the Service Mode menu.
        Informational PurposesAn informational icon, calling your attention
        Note
        The red "SERVICE MODE" overlay or red touchscreen border is removed.
      2. Return to the procedure that required Service Mode to be disabled.
    • Laptop with Toolbox 3
      1. Connect a laptop with Toolbox 3 to the vehicle. See Toolbox 3 (Connect and Disconnect).
      2. Unlock the vehicle gateway. See Gateway Unlock.
      3. In Toolbox 3, click the Actions tab, type "Service" into the search field, click PROC_ICE_X_EXIT-SERVICE-MODESearch for routine in ToolboxInfotainment, click Run, and then allow the routine to complete.
      4. Disconnect the laptop with Toolbox 3 from the vehicle. See Toolbox 3 (Connect and Disconnect).
      5. Return to the procedure that required Service Mode to be disabled.