2025-01-19

Car Computer (Remove and Replace)

Código de corrección 21153202 (HW3) 21153302 (HW4) FRT 1.14 0.84 NOTA: Salvo que se indique lo contrario explícitamente en el procedimiento, el código de corrección anterior y el FRT reflejan todo el trabajo necesario para realizar este procedimiento, incluidos los procedimientos vinculados. No acumule códigos de corrección a menos que se le indique explícitamente que lo haga. NOTA: Consulte Tiempos de tarifa plana para obtener más información sobre los FRT y cómo se crean. Para enviar sus comentarios sobre los valores de FRT, escriba a LaborTimeFeedback@tesla.com. NOTA: Consulte Protección personal para asegurarse de llevar el EPI adecuado al realizar el siguiente procedimiento.

  • 2024-10-17: Added instruction for car computer disposal.
  • 2024-09-06: Added owner authorization request and LV maintainer steps.

Replace Car Computer

  1. Connect a laptop with Toolbox 3 to the vehicle. See Toolbox 3 (Conexión y desconexión).
  2. For Third Party repairs only: Perform the Toolbox Owner Authorization Request.
    Informational PurposesAn informational icon, calling your attention
    Nota
    If the repair was booked through Tesla Service, the customer has already given authorization. Go to the next step.
    1. Log in to https://toolbox.tesla.com/help/owner_authorization.
    2. On the left panel, click Owner Authorization Request, and then click Request Owner Authorization in the main panel.
    3. Complete and submit the form.
    4. Ask the vehicle owner to approve the authorization request that was sent to their email.
  3. Click on Dashboards > Car Computer Replacement and on the "Getting Started" page, click on Next Step.
  4. On the "Backup & Factory Reset" page, click Next Step and follow the prompts to perform a profile backup and factory reset on the car computer.
    Informational PurposesAn informational icon, calling your attention
    Nota
    The car computer will reboot several times during this step.
  5. Once the "Replace" page appears, the car computer can be replaced. Use the instructions in the appropriate "Remove and Install" procedure to replace the car computer:
    Select the appropriate Car Computer (Remove and Install) procedure:
  6. Perform the following tasks that are described in the (Remove and Install) procedure:
    1. Remove the current car computer.
    2. Install the replacement car computer to the vehicle and connect all harnesses and hoses to the computer.
    3. Prepare the vehicle for a Coolant Air Purge.
    4. Reconnect LV power. See Alimentación de baja tensión (Desconexión y conexión).
    5. Connect an LV maintainer to the vehicle, but do not disconnect the LV battery. See Dispositivo de mantenimiento de baja tensión (Conexión y desconexión).
      Informational PurposesAn informational icon, calling your attention
      Nota
      Durante la reinstalación del software / OTA tras sustituir una pieza que impide que los contactos de alta tensión se cierren, está permitido conectar tanto el dispositivo de mantenimiento como la batería de baja tensión. Consulte el artículo 5795500 de Toolbox para obtener más información.
    6. Unlock the vehicle gateway.

  7. Re-establish the Toolbox laptop connection, and in the "Replace" page, click Next Step to go to the "Associate" page.
  8. Follow the prompts to transfer configurations and associate the replacement car computer. The car computer will reboot several times.
  9. When association is complete and the VIN is confirmed online, click Next Step to go to the "Update" page.
    Informational PurposesAn informational icon, calling your attention
    Nota
    If necessary, Reconnect the Toolbox connection.
  10. Click Start Part Replacement OTA to deploy a software update to the vehicle.
    Informational PurposesAn informational icon, calling your attention
    Nota
    If necessary, Reconnect the Toolbox connection.
  11. Re-install software via UI
    Informational PurposesAn informational icon, calling your attention
    Nota
    Via Controls > Service Mode > Software Reinstall
  12. In Toolbox, click Next Page to go to the "Restore" page, and then follow the prompts to restore the vehicle profile.
  13. Disconnect the laptop from the vehicle.
  14. Install the remaining components that were removed for access.
    Select the appropriate Car Computer (Remove and Install) procedure:
  15. Asegúrese de desechar correctamente el antiguo ordenador del vehículo. Siga las instrucciones de Ordenador del vehículo (Desecho) y añada el código de corrección 21151007 como una actividad independiente a la visita de servicio.