Meter and CT Issues Common system metering issues, including current transformer (CT) issues Negative Site ReadingOn the landing page, the site value is negative. An alert will appear on the landing pagePower Factor (PF) Not Close to 1A CT displays Power Factor (PF) not close to 1, Site and Solar power flows are not representative of actual power flows, and/or negative loads are observed on the landing pageGateway Meters Do Not AppearInternal meters (Gateway Primary / Meter X & Gateway Secondary / Meter Y) appear as not successfully connected on the Metering tab on the System pageNeurio Meter Failed to Add / Not ConnectingThe Neurio meter is not connecting and does not appear on the Devices tab of the System pageNeurio Meter Off-lineThe Neurio meter has been paired but does not display any readings on the Metering tab of the System pageTroubleshooting Neurio Remote Energy MetersGeneral troubleshooting steps for Neurio meters, including chime and LED informationGateway CTs and Neurio CTs are OverlappingParent topic: Installation Troubleshooting