Symptoms

The software download is exceptionally slow and/or does not seem to be progressing.

Steps to Troubleshoot

1. Test the customer's Wi-Fi connection:
   1. Connect a personal phone to the customer's Wi-Fi network (do not use the commissioning phone).
   2. Stream a video. If the video lags, the customer's Wi-Fi network may not be strong enough to support the software download.
2. If the Wi-Fi connection is the issue, configure an Ethernet connection.
3. If Ethernet is not a viable option, use a personal phone as a hotspot to download the software update:
   1. In the personal phone Settings, navigate to Network & internet.
   2. Select Hotspot & tethering.
   3. Select Wi-Fi hotspot.
   4. Turn the Wi-Fi hotspot on.
   5. In the Device Setup interface on the commissioning phone, configure the hotspot network as the Wi-Fi connection.
   6. After completing Device Setup, return to the Networking page to configure the customer's Wi-Fi network again.