Gen 3 Mobile Connector Status Lights

Gen 3 Mobile Connector Status Lights

When charging is in progress and conditions are normal, the lights on the connector illuminate sequentially and the red light is off. Identify problems by paying attention to these lights.

In some cases, you may need to reset the device by unplugging the Mobile Connector from the vehicle or from the power outlet. If an error persists, contact your closest Service Center (https://www.tesla.com/findus).

Green Lights Red Light What it means What to do
All on for 1 second Off Start-up sequence. The Mobile Connector is starting up. Wait for the start up sequence to complete.
Only top light on Off Power on. Mobile Connector is powered and standing by, but not charging. Plug the Mobile Connector into the vehicle when attempting to charge.
Streaming Off Charging is in progress. No action needed. The Mobile Connector is successfully charging.
Streaming Continuous flashing Charging current is reduced due to high temperature detected in the vehicle connector. Unplug the Mobile Connector from the vehicle, and then plug it back in. Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.
Streaming 3 flashes Charging current is reduced due to high temperature detected in the Mobile Connector controller. Unplug the Mobile Connector from the vehicle, and then plug it back in. Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.
Streaming 4 flashes Charging current is reduced due to high temperature detected in the wall plug. Make sure the power outlet is suitable for charging and that the plug is seated correctly. Consider connecting to a different outlet. If uncertain, ask your electrician.
Streaming 5 flashes Charging current is reduced due to a detected fault in the adapter. Make sure the Mobile Connector’s adapter is attached properly.
Off Continuous flashing Charging stopped due to ground fault. Electrical current is leaking through a potentially unsafe path. Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet. If the error persists, contact your closest Service Center.
Off 2 flashes Charging stopped due to ground loss. The Mobile Connector detects a loss of ground. Make sure the power outlet is properly grounded. Consider connecting to a different outlet. If uncertain, ask your electrician.
Off 3 flashes Charging stopped due to relay fault. Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet. If the error persists, contact your closest Service Center.
All on On Charging stopped due to over-or-under voltage detection. Make sure the power outlet is suitable for charging and that the plug is seated correctly. Consider connecting to a different outlet. If uncertain, ask your electrician.
Off 6 flashes Charging stopped because the Mobile Connector could not communicate with the vehicle. Unplug the Mobile Connector from the vehicle and then plug it back in. Try a different outlet.
Off 7 flashes Charging stopped due to software error or mismatch. Update the vehicle's software, if available. If an update is not available, contact your closest Service Center.
Off On Charging stopped due to an issue internal to the Mobile Connector. Unplug the Mobile Connector from the vehicle then plug it back in. If the error persists, unplug the Mobile Connector from both the vehicle and the power outlet, then plug it back in.
All on Continuous flashing Charging stopped due to high temperature detected in the vehicle connector. Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.
All on 3 flashes Charging stopped due to high temperature detected in the Mobile Connector controller. Consider charging in a cooler area, such as indoors or in the shade. If the error persists, contact your closest Service Center.
All on 4 flashes Charging stopped due to high temperature detected in the wall plug. Make sure the power outlet is suitable for charging and that the plug is seated correctly. Consider connecting to a different outlet. If uncertain, ask your electrician.