Manually Releasing Charge Cable

CAUTION

Use the release cable only in situations where you can not release the charge cable using the usual methods. Frequent use can damage the release cable or charging equipment.

Warning

Do not perform this procedure when your vehicle is charging, or if any orange high voltage connectors are exposed. Failure to follow these instructions can result in electric shock and serious injury or damage to the vehicle. If you are uncertain as to how to safely perform this procedure, use the mobile app to schedule a service appointment.

If the usual methods for releasing a charge cable from the charge port (using the charge handle release button, touchscreen, or mobile app) do not work, carefully follow these steps:

Ensure that Cybertruck is not actively charging by navigating to Controls > Charging on the touchscreen, or use the mobile app. If necessary, touch Stop Charging.
Open the tailgate.
Pull firmly on the edges of the panel on the left side of the bed to release the panel's clips and expose the release cable. The panel does not fully come off, but can be pulled just far enough to reach the cable.
Pull the release cable to unlatch the charge cable.
Warning
Do not pull the release cable while simultaneously attempting to remove the charge cable from the charge port. Always pull the release cable before attempting to remove the charge cable. Failure to follow these instructions can result in electric shock and serious injury.
Note
The release cable may be recessed within the opening of the trim.
Pull and release the charge cable from the charge port.
Reinstall the panel, ensuring that the clips are fully engaged.