How to Schedule Service

Scheduling a service visit through the mobile app is easy. After touching Schedule Service, select the type of service needed and follow the directions in the mobile app. Provide as much detail as possible, such as:

  • Photos, sound recordings, or videos.
  • Date(s), time(s), and time zone when the issue occurred.
  • Country of use and location.
  • Approximate speed the vehicle was traveling (if applicable).
  • Environmental conditions (rain, snow, cold, etc.).
  • Road name and type of road (if applicable).
  • Quality of lane markings (if applicable).
  • Applicable vehicle settings.
  • Identifiable symptoms.

Visit https://www.tesla.com/support/service-visits (or https://www.tesla.cn/support/service-visits in China) for more information on scheduling service appointments.