Manually Releasing Charge Cable

If the usual methods for releasing a charge cable from the charge port (using the charge handle release button, touchscreen, or mobile app) do not work, try pressing and holding down the rear trunk button on the key fob for 1-2 seconds. If it still doesn't release, carefully follow these steps:

  1. Ensure that Model S is not actively charging by displaying the charging screen on the touchscreen. If necessary, touch Stop Charging.
  2. Open the rear trunk.
  3. Open the flap on the left side of the trunk side trim.
    flap on the trunk side trim removed.
  4. Press and hold the charge port's manual release lever towards the front of the vehicle to unlatch the charge cable.
    Warning IconA warning icon, calling your attention to a possibly risky situation
    Warning
    Do not touch or attempt to remove the orange high voltage cover. Failure to follow these instructions can result in electric shock and serious injury.
    Informational PurposesAn informational icon, calling your attention
    Note
    If your vehicle does not have a charge port manual release lever, discontinue this procedure and contact your nearest Service Center.
    Informational PurposesAn informational icon, calling your attention
    Note
    The orientation of the manual release lever may vary depending on market region.
    Image showing the manual release lever being moved.
  5. Pull the charge cable from the charge port.
  6. Close the flap on the left side of the trunk side trim.
Warning IconA warning icon, calling your attention to a possibly risky situation
CAUTION
The release lever is designed for use only in situations where the charge cable cannot be released from the charge port using the usual methods. Continuous use may result in damage to the release lever or charging equipment.
Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Do not perform this procedure while your vehicle is charging or if any orange high voltage conductors are exposed. Failure to follow these instructions can result in electric shock and serious injury or damage to the vehicle. If you are uncertain as to how to safely perform this procedure, contact your nearest Service Center.
Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Do not attempt to remove the charge cable at the same exact time as you begin to press the release lever towards the front of the vehicle. Always press the release lever towards the front of the vehicle and hold it before you begin to remove the charge cable from the charge port. Failure to follow these instructions can result in electric shock and serious injury.