If you need further assistance, contact the Tesla Support team via the Contact Us page:

tesla.com/support/energy/more/additional-support/contact-us

Have the following information available when contacting Tesla:

• Owner name
• Best way for Tesla to contact you (name, phone number, email)
• Powerwall 3 and Backup Gateway 2 / Gateway 3 / Backup Switch serial numbers (see System Information)
• Brief description of the issue