If you need further assistance, contact the Tesla Service team via the Contact Us page:

https://www.tesla.com/support/energy/more/additional-support/contact-us

Have the following information available when contacting Tesla:

• Owner name
• Best way for Tesla to contact you (name, phone number, email)
• Powerwall+ and Backup Gateway or Backup Switch serial numbers (see System Information)
• Brief description of the issue