Additional Troubleshooting Steps for Backup Systems

  • If a brownout or blackout is experienced during backup operation, reduce the loads and check that the load breakers have not opened.
    Informational PurposesAn informational icon, calling your attention
    Note
    See https://www.tesla.com/support/energy/powerwall/own/best-practices-during-power-outages for best practices to extend the backup duration of your system during an outage.
  • If it is necessary to restart the Gateway or Backup Switch, Tesla support may direct you to press the Reset button on the device.
  • If it is necessary to manually disconnect/reconnect to the grid, Tesla Support may direct you to operate the manual override switch on the Backup Gateway or the Backup Switch.
Component Name
1 Backup Gateway circuit breaker (in most whole-home backup systems)
2 Backup Gateway / Backup Switch RESET button
3 Backup Gateway / Backup Switch manual override switch
4 Backup Switch conduit hub1

1The Backup Switch conduit hub must be removed to access the Backup Switch RESET button or manual override switch. To remove the conduit hub, use a Phillips PH2 screwdriver to loosen the (3) captured fasteners holding it in place, then remove the hub. Once any service actions have been completed, replace the conduit hub and tighten the (3) fasteners.

Operating the Backup Switch Manual Override

Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Improper operation of the manual override switch may damage the unit, and could void the product warranty. Do not remove the conduit hub or operate the manual override switch unless directed to do so by Tesla Support, or in the event that the grid is present but you are experiencing an outage. Contact Tesla Support if you are not sure whether you should operate the manual override switch.
Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Do not make any modifications or adjustments to the Utility Meter; only interact with the Backup Switch.

To manually connect the system to the grid, push the Backup Switch manual override switch in.

Backup Switch LED Status

The Backup Switch LED is located near the Reset button under the conduit hub. To view the Backup Switch LED and determine its status, remove the conduit hub as described above.

LED State Indication
On (solid) Power is on, communication established with Powerwall
On (flashing) Power is on, no communication with Powerwall
Off Power is off