Troubleshooting

If the system is not working correctly, perform the following steps.

Warning IconA warning icon, calling your attention to a possibly risky situation
CAUTION
Powerwall and the Gateway are not user-serviceable and must be repaired by a Tesla Certified Installer.
Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
Do not open the deadfront cover inside the Gateway. Exposed wiring can present a risk of electrical shock.

Check the LED on the right side of Powerwall to determine its status:

LED State Indication
On (solid) System idle, no faults
On (fading) System enabled and charging or discharging
On (flashing) Fault present
Off System not enabled or switched off

If it is not possible to communicate with the Gateway through the Tesla app, ensure that the home Internet connection is working.

If the Gateway and Powerwall are both unresponsive, it may be necessary to turn off or power cycle the system. Note that power cycling the system must be done in the proper sequence as defined below.

Warning IconA warning icon, calling your attention to a possibly risky situation
Warning
On Powerwall systems with interconnected solar, always turn off the solar inverter or disconnect the solar source before turning off the Powerwall unit.
  1. Turn off Powerwall by setting its On/Off switch to the OFF position.
  2. Turn off the AC breaker to Powerwall.
  3. Turn off the AC breaker to the Gateway (for whole-home backup systems, this may be a breaker inside the Backup Gateway).
  4. Wait for at least one minute.
  5. Turn the AC breakers back on.
  6. Turn on Powerwall.