Solar Production is Higher or Lower Than Expected​​​​​​​​​​​​​​

On the landing page, the solar production does not meet expectations (solar value is zero, or is higher or lower than expected)

Symptoms

On the landing page, the solar production does not meet expectations (solar value is zero, or is higher or lower than expected).

Steps to Troubleshoot

  1. Verify all meters are online and communicating.
  2. Ensure CT(s) have been placed in the correct location and are measuring the correct conductor(s):
    1. Verify the CT is clamped properly around the intended conductor(s).
      Warning IconA warning icon, calling your attention to a possibly risky situation
      Warning
      Before installing, disconnecting, and/or adjusting CTs, ensure the circuits being measured are not energized and the system is completely powered down. Failure to de-energize the system may compromise operator and equipment safety.
    2. Verify the CT is not capturing any other conductor(s).
      Informational PurposesAn informational icon, calling your attention
      Note
      If a site has multiple inverter outputs and their conductors are being grouped, ensure every conductor is captured.
  3. Confirm the inverter is currently producing; if the inverter production is not 0 but is not meeting the expected output, the issue is not with Powerwall. Troubleshoot the solar DC and AC connections, then troubleshoot the inverter production with the manufacturer.
    • For Tesla Solar Inverter, use the Solar Inverter Configuration Interface or measure with a multimeter.
      Informational PurposesAn informational icon, calling your attention
      Note
      For Tesla Solar Inverter without a Site Controller (all Tesla P/Ns except 1538000-45-y), commissioning is performed in the Configuration Interface rather than in Setup App. See Configure Tesla Solar Inverter Using the Configuration Interface for more information.
    • For a third party inverter, check solar production using the display on the inverter itself (if present), the inverter production monitoring app, or a multimeter.